Most orders take 1-3 business days to process. Once the order is processed and shipped you can expect your package to be delivered within 5-10 business days. Occasionally it will take additional time. You can check the status of your order by contacting customer service by phone at 877-838-6351 or by e-mail at CustomerService@RobertWayne.com.
Yes, you may exchange your purchase at any one of our Robert Wayne/Shoeteria locations. Simply bring in your online sales receipt and any one of our friendly sales associates can assist you. However, if you wish to return your purchase for a refund it MUST be sent back to our online warehouse.
RobertWayne.com wants you to be fully satisfied with your purchase. We will gladly refund or exchange any unworn merchandise with your original receipt within 365 days of the purchase date. (Minus your shipping and handling charges).
To ensure you are accessing asecure server before you submit personal information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https.
Protecting the safety of your personal information is our top priority. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. A SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
Your credit card will not be charged until your order has shipped. However, when your order is placed an authorization hold is placed for the amount of your purchase.
NO. Because we ship from various warehouses around the country it is impossible for us to change shipping carriers or shipping methods. We apologize for this inconvenience.
If your order is still being processed (processing usually takes 1-3 business days) you may cancel your order by contacting customer service at 877-838-6351. However, once your order is shipped we can no longer cancel your order. You may then request a return shipping label to return your package for exchange or refund.
RobertWayne.com has partnered with International Checkout to offer seamless processing for all international orders. These services offer shipments to all countries and US territories.
We are required by law to collect state sales tax on all orders shipped to the following states: Arizona, California, Florida, Illinois, Maryland, Nevada, New Mexico, Texas, Virginia and Washington. New Jersey and Pennsylvania are taxed on non-shoe items only.
You can track your order one of three ways. Once your order is completed you will receive an email confirmation that has a link to track your package through UPS. You may also track your package by visiting www.ups.com and entering your tracking number. Your tracking number can be obtained by logging into your account at any time. You may also contact customer service toll free at 877-838-6351 and we will track your package for you.
