Robertwayne.com wants you to be fully satisfied with your purchase. We will gladly refund and/or exchange any unworn merchandise with original packaging and your packing list within 365 days of the purchase date (excluding any shipping and handling charges when applicable)

When you receive your shoes, please make sure you try them on for size in your home on a carpeted or clean area. Worn shoes are NOT returnable.

How To Return/Exchange Items:

1. Please complete the Refund/Exchange form on the bottom of your packing list.
2. Click Here to print a UPS return label using our easy online automated system. Instructions on how and where to drop off your item will displayed when you receive your label.
3. Once we receive your item please allow 2-5 business days for processing.

Important!! Please remember to include the packing list you received with your order. We are unable to process your return without a packing list. For other customer service questions, please email us, or you can call us toll free at 877-838-6351. Our business hours are Monday through Friday, 9 a.m. to 5 p.m. (Pacific Standard Time).

You may also visit our retail locations with your packing list and we will gladly exchange your merchandise.

Unfortunately, we are unable to process refunds for online purchases at any of our stores. All refunds must be submitted into our internet division using the method outlined above. Store purchases can not be returned to the online returns department for a refund.

FOR AMAZON CUSTOMERS:

Amazon receipts do not have a return/exchange form on the bottom of the packing slip. Please include a copy of the packing slip with your return. Also when creating your free return label from our site please omit any dashes when entering your Amazon order # in the reference field.

Important!! Please remember to include the receipt you received with your order. We are unable to process your return without this original sales receipt. Due to system limitations we offer REFUNDS ONLY for returned items. We will gladly refund any unworn merchandise within 30 days of the order’s delivery date (excluding any shipping and handling charges when applicable). For other customer service questions, please email us, or you can call us toll free at 877-838-6351. Our business hours are Monday through Friday, 9 a.m. to 5 p.m. (Pacific Standard Time).

Unfortunately, we are unable to process refunds for online purchases at any of our stores. All refunds must be submitted into our internet division using the method outlined above.