ONLINE PURCHASES:

Robertwayne.com wants you to be fully satisfied with your purchase. We will gladly refund any unworn merchandise with original packaging and your packing list within 365 days of the purchase date (excluding any shipping and handling charges when applicable). Items returned in a box no longer in its original condition are subject to a 10% fee that will be deducted from the total refund.

When you receive your shoes, please make sure you try them on for size in your home on a carpeted or clean area. Worn shoes are NOT returnable.

HOW TO RETURN ITEMS:

  1. Please complete the Refund form on the bottom of your packing list.
  2. to print a UPS return label to print a UPS return label using our easy online automated system. Instructions on how and where to drop off your item will displayed when you receive your label.
  3. Once we receive your item please allow 2-5 business days for processing.

We highly recommend getting a receipt with the return tracking number as proof of drop-off. If dropping off at a UPS facility, you can request a drop-off receipt from the UPS associate. If dropping off at a third party store, you may not be able to obtain a drop-off receipt, or you may be charged for a receipt - only do so at your own risk. Dropping off a return without getting a receipt with the tracking number eliminates our liability for a lost return package.

Boxed/Packaged Goods: When returning boxed/packaged items please ensure to pack the return inside a box or bag that protects the original shoebox. Please do not attach anything to the outside of the original shoebox. Should the original shoebox be marked or in unsatisfactory condition there is a chance that we will not accept your return or we may deduct a 10% return fee.

Return Package Example

Important!! Please remember to include the packing list you received with your order. We are unable to process your return without a packing list. For other customer service questions, please email us, or you can call us toll free at 877-838-6351. Our business hours are Monday through Friday, 9 a.m. to 5 p.m. (Pacific Standard Time).

Unfortunately, we are unable to process refunds for online purchases at any of our stores. All refunds must be submitted to our internet division using the method outlined above. Store purchases can not be returned to the online store for a refund.

FOR AMAZON CUSTOMERS:

Please include a copy of the packing slip with your return. Also when creating your free return label from our site please omit any dashes when entering your Amazon order # in the reference field.

Important!! Please remember to include the receipt you received with your order. We are unable to process your return without this original sales receipt. Due to system limitations we offer REFUNDS ONLY for returned items. We will gladly refund any unworn merchandise within 30 days of the order’s delivery date (excluding any shipping and handling charges when applicable). We do not accept worn or used items. If a worn item is returned to us, we will not issue a refund, re-ship or replace the item. For other customer service questions, please email us, or you can call us toll free at 877-838-6351. Our business hours are Monday through Friday, 9 a.m. to 5 p.m. (Pacific Standard Time).

Unfortunately, we are unable to process refunds for online purchases at any of our stores. All refunds must be submitted into our internet division using the method outlined above.

RETAIL STORE PURCHASES:

Items purchased in-store must be returned in-store for refund. Refunds will be issued in the original form of payment up to 90 days after purchase date:

  • Unworn merchandise with original receipt present: Stores will gladly issue a refund on unworn merchandise in original box within 90 days of purchase.
  • Unworn merchandise with gift receipt present: Stores can issue store credit or exchange only for unworn merchandise in original box.

After 90 days, stores purchases can be returned for exchange or store credit for unworn merchandise with original receipt and box. Lost or stolen store credit receipts will not be replaced. Without the original store credit receipt, store credit cannot be redeemed.

Items purchased in-store cannot be returned to our online warehouse for refund.