SHIPPING OPTIONS: (UP TO 3 ITEMS IF SHIPPING TOGETHER)

Service Level Shipping Charges Delivery Time
Economy $0.00 7-12 business days

ORDER VERIFICATION:

All orders are subject to verification. Orders shipping to an address other than a confirmed billing address will be delayed if the cardholder is unable to verify correct billing/shipping information. Orders with missing or invalid information, including phone number, email address, billing/shipping address and/or payment information will be delayed until we are able to obtain complete and accurate information. Declined payments will also delay an order since we can only ship an item once payment has cleared. Orders totaling over $200 may require signature upon delivery. A required signature may delay delivery if no one is available to sign for the delivery at the shipping address.

DECLINED ORDERS:

If your debit/credit card is declined for any reason, the order will be cancelled. A confirmation will be sent to the email address on file.

APO/FPO SHIPPING ADDRESSES:

We do NOT ship to APO/FPO addresses. However items purchased from our site can be shipped to APO/FPO addresses if the International Checkout option is selected at checkout.

MULTIPLE ITEM ORDERS:

Orders with multiple items often require a few extra business days to process since we may need to gather all the items at one warehouse before the order is shipped. If the order is sent in multiple shipments you will receive a separate tracking number for each shipment.

SHIPPING DELAYS:

On occasion shipments will be delayed due to weather, natural disasters or other circumstances beyond our control. Aside from these circumstances you can expect UPS Ground packages to arrive within five business days from the ship date. Declined payments will also delay an order since we can only ship an item once payment has cleared. Orders totaling over $200 may require signature upon delivery. A required signature may delay delivery if no one is available to sign for the delivery at the shipping address.

TRANSIT TIME:

Most orders begin tracking one business day (Monday through Friday, excluding holidays) after the shipment has been picked up by our carrier. Once an order ships, you can expect the shipment to be delivered within 1-6 business days. Transit times vary by order depending on the items purchased and the shipping destination.

TRACKING:

You can track your order one of three ways: Once your order has been processed you will receive an email confirmation from UPS with a link to track your package through their website. You can also track your item at www.ups.com by entering your tracking number. You may also contact customer service toll free at 877-838-6351 and one of our customer service representatives can track your order for you. (Your tracking number can be obtained by logging into your account at any time if your account was created before the order was placed).

LOST ITEMS:

If you do not receive a package that has been confirmed as delivered by the carrier, we will begin a trace investigation process as soon as we are contacted. Trace investigations with UPS can take 1-8 business days. During that time UPS will attempt to contact the recipient. The trace investigation process will be stopped if UPS is unable to get into contact with the recipient. If UPS concludes they are responsible for a lost/damaged package we will either reimburse our customer for the loss or ship a replacement (if available).

DAMAGED ITEMS:

If you receive a damaged item we recommend keeping all packaging in case UPS needs to investigate the delivery. Please contact us as soon as possible to expedite a resolution. RobertWayne.com only guarantees a resolution when we determine we are responsible for the damage.

INCORRECT ITEM RECEIVED:

If you receive something other than what you ordered please contact us as soon as possible. We will email you with a free UPS return label so the item can be returned to our warehouse. We will ship the correct item as soon the return label begins tracking. Unfortunately we cannot ship replacement items unless the return is tracking or we receive a separate payment for any replacement item shipping before the return tracks. We realize this may be an inconvenience but we make every effort to make the process as quick as possible.

SALES TAX:

We are required by law to collect state sales tax on all orders shipped to the following states: Arizona, California, Florida, Illinois, Maryland, Michigan, Nevada, New Mexico, New York, North Carolina, Ohio, Texas, Virginia and Washington. New Jersey and Pennsylvania are taxed on non-shoe items only.

PERSONAL FEDEX/UPS ACCOUNTS:

We are unable to ship items using any shipping account but our own. Free UPS return labels can be printed from our site so we are unable to reimburse our customers who choose to use alternative shipping methods.