|Service Level||Shipping Charges||Delivery Time|
|Economy||$0.00||7-12 business days|
All orders are subject to verification. Orders shipping to an address other than a confirmed billing address will be delayed if the cardholder is unable to verify the correct billing/shipping information. Orders with missing or invalid information, including phone number, email address, billing/shipping address, and/or payment information, will be delayed until we can obtain complete and accurate information. Declined payments will also delay an order since we can only ship an item once payment has cleared. Orders totaling over $200 may require a signature upon delivery. A required signature may delay delivery if no one is available to sign for the delivery at the shipping address.
If your debit/credit card is declined for any reason, the order is subject to cancelation. A confirmation will be sent to the email address on file.
APO/FPO SHIPPING ADDRESSES:
We do NOT ship to APO/FPO addresses.
MULTIPLE ITEM ORDERS:
Orders with multiple items often require a few extra business days to process since we may need to gather all the items at one warehouse before the order is shipped. If the order is sent in multiple shipments, you will receive a separate tracking number for each shipment.
On occasion, shipments are delayed due to weather, natural disasters, or other circumstances beyond our control. Aside from these circumstances, you can expect UPS Ground packages to arrive within five business days from the ship date. Declined payments will also delay an order since we can only ship an item once payment has cleared. Orders totaling over $200 may require a signature upon delivery. A required signature may delay delivery if no one is available to sign for the delivery at the shipping address.
Most orders begin tracking within one business day (Monday through Friday, excluding holidays) after our carrier has picked up the shipment. Once an order ships, you can expect the shipment to be delivered within 1-5 business days. Transit times vary by order depending on the items purchased and the shipping destination.
You can track your order one of three ways: Once your order has been processed, you will receive an email confirmation from UPS with a link to track your package through their website. You can also track your item at www.fedex.com by entering your tracking number. You may also contact customer service toll-free at 877-838-6351, and one of our customer service representatives can track your order for you.
If you do not receive a package that has been confirmed as delivered by the carrier, we will begin a trace investigation process as soon as we are contacted. Typically a trace investigation can take between 1-8 business days. During that time, the carrier will attempt to contact the recipient. The trace investigation process will be stopped if the carrier is unable to contact the recipient. If the carrier concludes they are responsible for a lost/damaged package, we will reimburse our customer for the loss or ship a replacement (if available).
If you receive a damaged item, we recommend keeping all packaging in case the carrier needs to investigate the delivery. Please contact us as soon as possible to expedite a resolution. Robert Wayne only guarantees a resolution when we determine we are responsible for the damage.
INCORRECT ITEM RECEIVED:
If you receive an item other than what you ordered, please contact us immediately. We will email you with a free return label. We will ship the correct item as soon the return label begins tracking. Unfortunately, we cannot send replacement items unless the return is tracking, or we receive a separate payment for any replacement item shipping before the return tracks. We realize this may be an inconvenience, but we make every effort to make the process as quick as possible.
By law, we are required to collect state sales tax on all orders shipped to the following states: Arizona, California, Florida, Illinois, Maryland, Michigan, Nevada, New Mexico, New York, North Carolina, Ohio, Texas, Virginia, and Washington. New Jersey and Pennsylvania are taxed on non-shoe items only.
PERSONAL FEDEX/UPS ACCOUNTS:
We are unable to ship items using any shipping account but our own. Free return labels can be printed from our site, so we cannot reimburse our customers who choose to use alternative shipping methods.