ORDERING

What are my payment options?

We currently accept Visa, MasterCard, Discover, American Express, Paypal, Amazon Pay, Afterpay, and QuadPay. We do not accept checks, cash, credit vouchers, or international credit cards.

Do you charge tax?

We are required by law to collect state sales tax on all orders shipped to the following states: Arizona, California, Florida, Illinois, Maryland, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Texas, Virginia, and Washington. New Jersey and Pennsylvania are taxed on non-shoe items only. The order total will include any applicable state sales tax and calculated before you enter any payment information during the checkout process.

Can I cancel my order?

If you have questions regarding the cancellation of an order, please feel free to contact us at 877-838-6351 between 9 am-5 pm, Monday-Friday. Or you can email your request to help@robertwayne.com.

Do you match prices if an item goes on sale after my purchase?

Yes! If an item goes on sale after your purchase, contact us by phone or email within seven days of your original purchase. If all price matching requirements are met, we will issue a refund for the difference to the original form of payment. Please note the item must be displayed on our website as available for purchase to be eligible for a price match. Please clear the cookies and cache on your computer for the most up-to-date pricing and availability. All price match refunds will be issued at the discretion of Robertwayne.com.

SHIPPING

When will my order arrive?

Most orders take 2-5 business days to process. Once the order is processed and shipped, you can expect your package to be delivered within 5-10 business days. Occasionally it will take additional time. You can check your order status by contacting customer service by phone at 877-838-6351 or by e-mail at help@robertwayne.com.

How do I track my order?

You can track your order one of three ways. Once your order is completed, you will receive an email confirmation with a link to track your package through UPS. You may also track your parcel by visiting www.ups.com and entering your tracking number. Your tracking number can be obtained by logging into your account at any time. You may also contact customer service toll-free at 877-838-6351, and we will track your package for you.

RETURNING AN ITEM

How long does it take for me to get a refund?

Once we receive your return, our billing department will issue a refund to the original payment method within 2-5 business days. It can take your creditor or bank 2-10 business days to post the reimbursement to your account.

Can I return my item at a local Robert Wayne/Shoeteria store?

Our store locations are NOT able to accept an online purchase for return or exchange. You must return your item to our online returns department for a refund. Please see the RETURNS tab on our Customer Support page to create a free return label.