If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring device, such as a ruler can only provide an approximation of your shoe size. Also manufacturers use different lasts to construct their shoes so size and fit can vary from brand to brand and from style to style.
We currently accept Visa, MasterCard and American Express. We do not accept checks, cash, credit vouchers or international credit cards. You must enter your name, address and zip code exactly as it appears on your credit card statement in the 'billing address' box. Please note that the billing address must be a valid U.S. address. This information is used as a part of the validation of your credit card. It's important that you include your phone number and email address in case we need to contact you about your order.
We are required by law to collect state sales tax on all orders shipped to the following states: Arizona, California, Florida, Illinois, Maryland, Michigan, Nevada, New Mexico, New York, North Carolina, Ohio, Texas, Virginia and Washington. New Jersey and Pennsylvania are taxed on non-shoe items only. The order total will include any applicable state sales tax and will be calculated before you enter any payment information during the checkout process.
If you have questions regarding the cancellation of an order, please feel free to contact us at 877-838-6351 between 9am-5pm, Monday-Friday. Or you can email your request to firstname.lastname@example.org.
Yes! If an item purchased from Robertwayne.com goes on sale on Robertwayne.com, simply contact us by phone or email within 7 days of your original purchase. If all price matching requirements are met we will issue a refund for the difference to the original form of payment. * Please note the item must be displayed on our website as available for purchase to be eligible for a price match. Please clear the cookies and/or cache on your computer for the most up-to-date pricing and availability. All price match refunds will be issued at the discretion of RobertWayne.com.
We offer: free Economy shipping. PLEASE NOTE: UPS will not deliver to P.O. Boxes. We ship to any U.S. destination serviced by UPS Ground within the 48 contiguous states. Please note in-transit times begin on the date your order is processed. RobertWayne.com typically takes 1-3 business days to process an order but processing can be delayed if the order was submitted with incorrect/incomplete information. Please see the ‘Shipping Options’ paragraph in the ‘Shipping & Delivery’ section for more information.
Most orders take 2-5 business days to process. Once the order is processed and shipped you can expect your package to be delivered within 5-10 business days. Occasionally it will take additional time. You can check the status of your order by contacting customer service by phone at 877-838-6351 or by e-mail at email@example.com.
You can track your order one of three ways. Once your order is completed you will receive an email confirmation that has a link to track your package through UPS. You may also track your package by visiting www.ups.com and entering your tracking number. Your tracking number can be obtained by logging into your account at any time. You may also contact customer service toll free at 877-838-6351 and we will track your package for you.
Returning an Item
Once we receive your return, our billing department will issue a refund to the original method of payment within 2-5 business days. From there it can take your creditor or bank 2-10 business days to post the reimbursement to your account.
RobertWayne.com wants you to be fully satisfied with your purchase. We will gladly refund any unworn merchandise with your original receipt within 365 days of the purchase date (minus your shipping and handling charges).
Our store locations are NOT able to accept an online purchase for return or exchange. You must return your item to our online returns department for a refund. Please see the RETURNS tab on our Customer Support page to create a free return label.